FAQS, POLICIES AND PROCEDURES

 

Schedule Classes
All classes are scheduled on a first-come, first serve basis. Once you are enrolled in a time slot, you are guaranteed the time slot for as long as you wish to use it. Of course, we are also aware that personal schedules may change, and you are welcome to choose a different available lesson time, at any point. In the case that a group class has insufficient enrollment, you will be offered a full refund or a transfer into a private lesson or alternative group class, availability permitting, of your choice. NOTE: Some group classes may not be available to begin mid-semester.

Open Communication
Dominelli School of Music does their best to match the student with a teacher that we believe will be a great fit. We are also aware that people may like to try different instruments, styles, teaching methods, or, change their instructor, for any other reason. Dominelli School of Music wants you to be open and honest with us, so we can help make these changes for you. You may contact the support team in the front office, at any time, to help make these changes. NOTE: Changes in an instructor will be subject to the new instructor’s availability. We cannot guarantee the same time slot of your current instructor.

Tuition Explanation
All tuition payments will be processed automatically on the 1st of each month by credit card or visa debit. Should you wish to pay by debit or cash, your payment must be made before your first lesson of the month. If payment is not received before your first lesson, your lesson time will not be guaranteed. Tuition amounts are based on the number of classes in the month. Dominelli School of Music will automatically adjust your tuition if your class falls on a statutory holiday, in which we are closed for.

Refunds
There are no refunds for missed lessons.  If a group class is canceled due to insufficient enrollment, a full refund will be given.


Student Absence
No refunds are given for missed lessons. If you can not attend your regularly scheduled lesson, you may call Dominelli School of Music before your scheduled lesson and see if your instructor has another available time, on the same day, as your scheduled lesson. An alternate lesson, in the same day, is subject to teacher availability and is not guaranteed. If you cannot attend your lesson, for any reason, you will receive a personalized video lesson from your instructor. Please watch your email for a Google Drive link to gain access to your folder, specific to the student.

Cancellation
In the case that your enrollment must be canceled, for any reason, you must provide notice to the Dominelli School of Music prior to the 1st of the month. If notice is received on or after the first scheduled lesson, the tuition for the current month will still be charged and no refunds will be issued.

Teacher Substitutes
Dominelli School of Music reserves the right to provide another qualified teacher, should the regularly scheduled teacher be unable to teach the class.

Photography
Photographs of students taken during classes and event are considered eligible for publication and public use, unless the student’s family submits written communication of ‘No Photography’. All requests will be honoured.

Change of Personal Information
You are responsible of informing the Dominelli School of Music of any changes to your personal information, such as but not limited to, your address, phone number and email.

Arrival and Departure
Students are to arrive on time so that lessons may begin as scheduled. Arriving late will shorten the lesson accordingly due to other bookings. Your teacher will meet you in the waiting area at your scheduled lesson time. Dominelli Music teachers and staff do not supervise students before or after their scheduled lesson time and guardians are expected to arrange drop off and pick up accordingly.

Medical Emergency
Unless written notice is given, permission is granted for Dominelli School of Music staff to seek medical treatment for the participant in the event we are not able to reach a parent or guardian in the case of a Medical Emergency.. Dominelli School of Music should be made known of any medical conditions and be provided with all contact information to reach emergency contacts.

Release of Liability
Parents, legal guardians of minor students and adult students fully waive and relinquish any and all claims against Dominelli School of Music and it’s owners, teachers and other staff from injuries or damages, as a result of participating in any activities or classes, in any way associated with Dominelli School of Music.  

I hereby authorize the Dominelli School of Music to charge tuition payments for the remaining number of lessons in the current month, and on the 1st of each month for group lesson enrollment, private lesson, Fine Arts Preschool and Project Vibe. I understand that tuition must be paid before the first lesson of each month or my lesson time will not be guaranteed. All transactions are in Canadian dollars.


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